Support page

How can we help you?

Welcome to the atmosphere365 support page. Here you will find the latest software updates, support notes, user’s manuals and all kinds of helpful information. Feel free to download the pdfs but think about the environment before printing them. If you need extra help, then please send us a mail or give us a call.

Documentation

User’s manual

The user’s manual outlines all new features of version 9 and the process of registering for the platform, installing the player on an Apple computer and creating online or local playlists and schedules.

Hardware requirements

The atmosphere365 Player has been developed for the Apple MacOS platform. The operating system should be Big Sur or newer. The atmosphere content has two Ultra High Definition resolutions 3840×2160 and Cinema 4K 4320×1920. See the list of Apple computers that can play those resolutions.

Software

atmosphere365 player download

The atmosphere365 player© is the core component of the atmosphere365 platform. Please download version 9 directly from this website.

Frequently asked questions

Troubleshooting and how-tos

Apple computer & installation

Yes, the latest version of atmosphere is always adapted to the latest MacOs operating system. Note that the latest operating system compatible with atmosphere 9 is Catalina (macOS 10.15) and for atmosphere 10 it is Big Sur (macOS 11)

The atmosphere player is compatible with all display brands. For the multi screen solution we recommend the use of professional screens that are built to be installed in portrait format. Each display should have a 16:9 High Definition 1920×1080 or UHD 3840×2160 pix format. For the UHD single screen solution the display should have a resolution of Ultra High Definition display with 3840×2160 pix in 16:9 or 21:9 format and should be supported by macOS for the hardware in use. Whatever the size and format, the atmosphere player will always play full screen.

To install atmosphere you only need to connect the apple computer (Mac Mini, iMac…) to your screens or video switch. If you want to make a video wall installation, please  see our hardware specifications.

Yes, any kind of projectors and LED walls are compatible. However, the atmosphere content aspect ratio has to be respected.

If there is a technical issue please connect your atmosphere system to the Internet and call your distributor or system integrator. The technicians will solve the problem online (if it is a software issue). If the technical problem comes from a hardware failure, the hardware will have to be repaired in location or sent back to the distributor, depending on your maintenance contract.

This is a cabling characteristic problem. HDMI or DisplayPort cables can only be 10 to 15 meters long depending on the cable quality. 
For longer cabling (up to 100 meters) it is necessary to use extenders that will boost the signal. Other options for very long ranges from100 
to 500 meters are Fiber Optical cables or CAT cable with signal converters.

The atmosphere player

Please take contact directly with us at info@atmospheremxt.com we will connect you to one of our distributors in your region.

As soon as you are register, we can add any license to your players.

You can download the atmosphere player from the atmosphere365 website. DOWNLOAD HERE

The atmosphere player has the ability to play 4320, 3840, and 1920 resolutions movies. If the content is smaller than 4K it will be centered and scaled by the software. You can import your own videos under the atmosphere preferences/local content. If the content is smaller than 4K you can use the atmosphere preferences to align and/or scale it. You will find a step by step explanation in the user’s manual.

We recommend the use of the Datapath FX4 video wall controller. The controller main features have been programmed into the atmosphere software. You can connect two HDMI external signals to the Datapath FX4 (TV receiver, Live camera) and control them by changing the input channels with the atmosphere player (or atmosphere controller iPad App).

Picture reproduction on a HDMI or DisplayPort connected display is slower than audio. The picture can be 2 to 3 frames off. Under the atmosphere preferences/options you can set an audio delay in millisecond. 30ms is one frame.

The atmosphere player is fully compatible as one screen UHD solution for Ultra Definition Displays (3840×2160 pix). This means if only one screen is connected to the computer, the menu screen will directly switch into full screen when starting playing a video. However, if you have been subscribing to the multi screen 4K content, this wont be compatible. Your license has to be changed for you to receive the UHD content in the right 16:9 ratio. Please contact us directly or contact one of our distributor in your region.

Make sure that you enabled the loop function before starting to play the Playlist.

The computer might have lost its desktop settings. This is very rare and has not been reported with new macOS operating systems. The most common issue would be that the cable connected to the screen or the wall controller has been disconnected, therefore the computer has lost its desktop configuration. In this case and if the configuration doesn’t come back automatically after reconnecting the cable, go to the system preferences of your Mac and under Windows reset your screen size. If you have a video wall and the screen size in the system preferences is right, we recommend to restart the wall controller.

iPad controller app

You can download the iPad app from the Apple AppStore by searching for ‘atmosphere controller’.

For the first connection to the atmosphere player on your Mac you have to enter a password for security reasons. The default password is “atmosphere”. This password will only be asked once and you can change it if you wish under the atmosphere preferences/security on your computer

Make sure that your iPad has at least the iOS 12 operating system. If not please update to the latest iOS.

Ensure that the iPad and the Mac are on the same network. Ensure that the atmosphere player is running on the Mac. Ensure that the ports used by Bonjour are not blocked by your router. You have to ask your technician or system integrator responsible for internet in your location.

Every action on the iPad is sent to the atmosphere player. Thus there can be a small delay (up to one second) between tapping on the iPad app and being able to execute the next action (tap, drag etc.). Further Interactions are stopped until the atmosphere player has received the previous orders. For actions that control playback, there is a delay of about 3 seconds before interaction is enabled again. In the mean time all controls are grey and no interaction is allowed.

General topics

atmosphere 10 brings the ability to play video AND audio programmes in parallel. The online scheduling tools must be used to create the week’s schedule. The embedded audio content in the video can be muted allowing for a separate audio channel to provide the music. (NOTE: This is inadvisable for Music Video content). atmosphere 10 also brings numerous bug fixes and enhancements for the latest Apple macOS Monterey (macOS 12). atmosphere 10 integrates with the re-branded atmosphere365 platform which also provides a public space background music solution (see your distributor). atmosphere 10 has standardized the audio volume using the European LUFS standard. All audio, whether embedded in Video or as tracks in one of the many atmosphere audio products use this standard.

atmosphere Network Playback is an add-on module for atmosphere which allows synchronisation between multiple atmosphere players on a network. This feature can be used to make video displays which are greater than 4K, for example an 8K video wall with two atmosphere players playing the left and right parts of the image. It can also be used to have multiple atmosphere players (UHD, 4K – can be mixed) in the same environment synchronized to frame accuracy. This feature is easy to use and does not require technical knowledge beyond basic networking.

There are seven atmosphere audio products: International Music, German Music, French Music, Italian Music, Spanish Music, Portuguese Music and Dutch Music. Zombies please take note: there is more Schlager than you can rot your brain to.

The atmosphere audio library currently comprises 6,000 songs curated by music experts to meet the requirement of any business location.

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    atmosphere MXT Ltd.

    atmosphere media experience technologies limited

    Cube Building
    Suite 113-114
    Monahan Road
    Cork
    Ireland
    T12H1XY

    +353 (21) 237 6073

    info@atmospheremxt.com

    © 2023 atmosphere MXT Ltd.
    Designed with love by NETCRUSH

    atmosphere MXT Ltd.

    atmosphere media experience technologies limited

    Cube Building
    Suite 113-114
    Monahan Road
    Cork
    Ireland
    T12H1XY

    +353 (21) 237 6073

    info@atmospheremxt.com

    © 2023 atmosphere MXT Ltd.
    Designed with love by NETCRUSH

    Leave us a message

    *required fields

      Please prove you are human by selecting the plane.

      Leave us a message

      *required fields

        Please prove you are human by selecting the plane.

        atmosphere MXT Ltd.

        atmosphere media experience technologies limited

        Cube Building
        Suite 113-114
        Monahan Road
        Cork
        Ireland
        T12H1XY

        +353 (21) 237 6073

        info@atmospheremxt.com

        © 2023 atmosphere MXT Ltd.
        Designed with love by NETCRUSH